Refund & Cancellation Policy
Last updated: June 2026
This policy explains refunds and cancellations for paid services purchased on need24.digital offered by Need24 Digital.
1. Nature of Services
Most of our paid offerings are digital services and memberships (Reporter membership, Digital Media ID card, online exams/certificates, branding products, digital marketing services). As these are delivered or activated digitally, they are generally non-refundable once activated, except as stated below.
2. Reporter Membership
- Membership fees are non-refundable once the account is activated and ID card / documents are generated.
- If a payment is deducted but the membership is not activated due to a technical error, you are eligible for a full refund — contact us within 7 days.
- If your application is rejected by us during verification and the membership was not activated, the amount paid will be refunded.
3. Digital Marketing & Ad Services
For managed advertising services, the ad/media budget paid to platforms (e.g., Meta) is non-refundable once spent. Our management/service fee is non-refundable once work has commenced. Specific terms are shared at the time of onboarding.
4. Exams & Certificates
Online exam/certificate fees (if any) are non-refundable once the exam has been started or the certificate issued.
5. Duplicate / Failed Payments
If you are charged twice for the same order, or a payment fails but money is debited, the extra/failed amount is fully refundable. Such refunds are processed to the original payment method within 5–7 business days after verification.
6. How to Request a Refund
Email info@need24.in or WhatsApp +91 98700 06472 with your name, registered mobile/email, payment ID/order ID and reason. Eligible refunds are processed within 5–7 business days of approval.
7. Contact
Need24 Digital • Email: info@need24.in • Phone/WhatsApp: +91 98700 06472 • Head Office: Shop B-302, 3rd Floor, Swagat Rainforest-1, Kudasan Por Road, Kudasan, Gandhinagar, Gujarat - 382421