Voice‑Kiosks Launched at Major Metro Stations to Assist Seniors and New Commuters

The metro authority has introduced digital help desks in the form of voice‑based kiosks at its major stations. The kiosks use automated speech technology to guide senior citizens and new commuters through ticket‑purchase procedures and route information.\n\nDesigned for ease of use, the voice‑kiosks provide step‑by‑step instructions in clear audio, reducing the need for manual assistance at ticket counters. They aim to streamline the travel experience for those unfamiliar with the metro system or who face mobility challenges.\n\nThe rollout is part of a broader effort to modernise the metro’s passenger services and improve accessibility for all users. Officials said the kiosks will be monitored for performance and may be expanded to additional stations based on commuter feedback.