📷 Image: Wikimedia Commons / Ministry of Personnel, Public Grievances and Pensi
Politics
Senior Officials to Personally Visit Remote Districts to Resolve CM Helpline Complaints in Madhya Pradesh
✍️ Amar Ujala · Madhya Pradesh
🗓 03 Sep 2026, 09:36 PM
👁 3
In a move to improve grievance redressal, Madhya Pradesh’s chief secretary has ordered senior officials to visit remote districts and directly oversee complaints received through the CM helpline.
The chief secretary of Madhya Pradesh has directed senior officials to personally visit remote districts to monitor the handling of complaints received through the Chief Minister’s helpline. The directive aims to ensure that grievances are addressed swiftly and that solutions are sustainable.
Officials will engage directly with complainants, gather details of the issues, and work with local administrative units to find lasting fixes. The move underscores the state government’s commitment to accountability and citizen‑centric governance.
By stepping into the districts themselves, the senior officers intend to bridge the gap between the helpline’s promises and on‑the‑ground realities, thereby restoring public confidence in the state’s grievance‑redressal mechanisms.
Officials will engage directly with complainants, gather details of the issues, and work with local administrative units to find lasting fixes. The move underscores the state government’s commitment to accountability and citizen‑centric governance.
By stepping into the districts themselves, the senior officers intend to bridge the gap between the helpline’s promises and on‑the‑ground realities, thereby restoring public confidence in the state’s grievance‑redressal mechanisms.