बिज़नेस
RBI mandates doorstep banking for senior citizens and persons with disabilities across major banks
All major banks are now required to provide doorstep banking services to senior citizens and disabled persons, in line with RBI guidelines.
The Reserve Bank of India (RBI) has issued a directive that obliges all major banks to offer doorstep banking services to senior citizens and persons with disabilities. The move aims to make essential banking transactions more accessible for these vulnerable groups.
Under the new guidelines, banks must deploy staff to customers' homes to facilitate services such as cash withdrawals, deposits, account opening, and balance enquiries. The initiative is expected to reduce the need for elderly and disabled customers to travel to bank branches.
The RBI has emphasized strict compliance, and banks are required to set up dedicated teams and operational protocols to ensure timely and secure delivery of services. The directive reflects the central bank's broader focus on financial inclusion and customer convenience.
Industry observers note that the rollout may also encourage banks to innovate further in their outreach models, potentially extending similar services to other underserved segments of the population.
Under the new guidelines, banks must deploy staff to customers' homes to facilitate services such as cash withdrawals, deposits, account opening, and balance enquiries. The initiative is expected to reduce the need for elderly and disabled customers to travel to bank branches.
The RBI has emphasized strict compliance, and banks are required to set up dedicated teams and operational protocols to ensure timely and secure delivery of services. The directive reflects the central bank's broader focus on financial inclusion and customer convenience.
Industry observers note that the rollout may also encourage banks to innovate further in their outreach models, potentially extending similar services to other underserved segments of the population.