📷 Image: Wikimedia Commons / Ministry of Railways
Business
IRCTC Nears MoU with Quality Council of India to Boost Service Standards
✍️ Udaipur Kiran
🗓 16 Oct 2026, 10:46 AM
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The Indian Railway Catering and Tourism Corporation is close to finalising a memorandum of understanding with the Quality Council of India, aiming to enhance service quality across its operations.
The Indian Railway Catering and Tourism Corporation (IRCTC) has announced that it is in the final stages of signing a memorandum of understanding (MoU) with the Quality Council of India (QCI). The development was reported by the Udaipur‑based daily Udaipur Kiran, indicating a collaborative effort to embed recognised quality frameworks within IRCTC's extensive service portfolio.
Under the proposed MoU, QCI will work with IRCTC to assess and certify various aspects of its catering, tourism and ticketing operations. The partnership is expected to introduce systematic audits, training programmes and continuous improvement mechanisms that align with national quality standards.
Industry observers suggest that the agreement could raise passenger satisfaction levels and streamline operational efficiencies, especially as IRCTC expands its digital and hospitality offerings. While the exact signing date has not been disclosed, sources close to the matter indicate that the MoU could be formalised within the next few weeks.
If concluded, the collaboration will mark a significant step for IRCTC in its ongoing drive to modernise services and meet evolving consumer expectations across India's railway network.
Under the proposed MoU, QCI will work with IRCTC to assess and certify various aspects of its catering, tourism and ticketing operations. The partnership is expected to introduce systematic audits, training programmes and continuous improvement mechanisms that align with national quality standards.
Industry observers suggest that the agreement could raise passenger satisfaction levels and streamline operational efficiencies, especially as IRCTC expands its digital and hospitality offerings. While the exact signing date has not been disclosed, sources close to the matter indicate that the MoU could be formalised within the next few weeks.
If concluded, the collaboration will mark a significant step for IRCTC in its ongoing drive to modernise services and meet evolving consumer expectations across India's railway network.