Gurgaon Restaurant Fined Rs 31,000 for Refusing to Waive Service Charge

A Gurgaon restaurant has been penalized for refusing to waive a service charge, highlighting the ongoing debate over the legality and fairness of such charges. A customer, who visited the establishment with friends, requested the removal of the Rs 401 service charge. When the restaurant refused, she paid the full bill and subsequently filed a complaint with the consumer commission. The commission ruled in her favor, ordering the restaurant to refund the service charge and pay additional compensation for the expenses incurred in pursuing the case.