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Technology
APCPDCL Introduces IVRS for New Power Connection Applications
✍️ The New Indian Express
🗓 02 Aug 2026, 02:33 PM
👁 2
Assam Power Corporation has launched an Interactive Voice Response system to simplify the process of applying for new power connections.
Assam Power Corporation (APCPDCL) has rolled out an Interactive Voice Response (IVRS) service aimed at simplifying the application process for new power connections.
The automated system allows customers to submit their connection requests by following a series of voice prompts, eliminating the need for physical paperwork and in‑person visits.
Users can dial a dedicated number and provide required details through the IVRS interface, after which the system will confirm receipt and provide updates on the status of their application.
The launch underscores APCPDCL’s commitment to digital transformation and improving the overall customer experience in Assam.
The automated system allows customers to submit their connection requests by following a series of voice prompts, eliminating the need for physical paperwork and in‑person visits.
Users can dial a dedicated number and provide required details through the IVRS interface, after which the system will confirm receipt and provide updates on the status of their application.
The launch underscores APCPDCL’s commitment to digital transformation and improving the overall customer experience in Assam.